1. Introduction

This privacy policy outlines how Verbena Media LTD ("we", "our", or "us") collects, uses, and protects any personal data collected from visitors and users of our website www.verbenamedialtd.co.uk.

We are committed to ensuring your privacy is protected. Any personal data collected will only be used in accordance with this privacy statement.

Verbena Media LTD is a company registered in the UK, located at 1A Worcester Street, Stourbridge, West Midlands, DY8 1AH. For any privacy-related queries, please contact us at [email protected].

2. What Data We Collect

We may collect the following types of personal data:

• Names

• Email addresses

• Phone numbers

• Billing and shipping addresses

• IP addresses

3. How We Collect Data

We collect data in the following ways:

• Through website forms (contact, booking, orders)

• Newsletter sign-ups

• Cookies and analytics tools

• Third-party tools (e.g., payment gateways and CRM systems)

4. How We Use Your Data

We use personal data for the following purposes:

• To process and deliver orders or services

• To send newsletters and marketing communications (with your consent)

• To respond to enquiries or customer service requests

• To personalise user experience and serve relevant content or ads

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Track website analytics and performance

• Remember user preferences

• Deliver personalised advertising experiences

You can manage your cookie preferences through your browser settings.

6. Sharing Your Data

We share personal data with trusted third parties, including:

• Payment processors (Stripe, PayPal)

• CRM tools (GoHighLevel)

These third parties may process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or data processing agreements that comply with UK GDPR standards.

7. How Long We Retain Your Data

We retain personal data only for as long as necessary. Generally:

• Until a customer requests deletion

• Financial data is retained securely by GoHighLevel and payment providers

GoHighLevel uses event-based tracking and encryption to manage data securely. For further information please visit their privacy policy here.

8. Data Security

We take data security seriously. Measures include:

• Encryption in transit and at rest (TLS, AES-256)

• Secure, cloud-based infrastructure via GoHighLevel

• Firewalls and access controls

• Regular software updates and backups

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request corrections or deletions

• Object to or restrict processing

• Request data portability

• Withdraw consent at any time

To exercise any of these rights, please email us at [email protected].

10. Marketing Preferences

If you subscribe to our newsletters or marketing messages, we process your data based on consent. All emails include an unsubscribe link, and you can withdraw consent at any time by contacting us.

11. Legal Basis for Processing

Our legal bases for processing personal data include:

• Consent: for marketing and cookies

• Contract: to fulfill purchases or services

• Legitimate Interests: improving our services, analytics, fraud prevention

12. Changes to This Policy

We reserve the right to update this privacy policy from time to time.

13. Contact Us

If you have questions or concerns about this policy, please contact:

Verbena Media LTD

1A Worcester Street, Stourbridge, West Midlands, DY8 1AH

Email: [email protected]